Make Innovation Inevitable

We’re a community of problem solvers that partner with organisations to tackle their biggest challenges. As expert strategists, designers and coaches, we partner with your teams to create bold products and services, and develop your own capabilities to work braver and innovate smarter.

We support organisations on transformative journeys with a hands-on approach that accelerates the way value is created.

Make Innovation Inevitable

We’re a community of problem solvers that partner with organisations to tackle their biggest challenges. As expert strategists, designers and coaches, we partner with your teams to create bold products and services, and develop your own capabilities to work braver and innovate smarter.

We support organisations on transformative journeys with a hands-on approach that accelerates the way value is created.

In the last 3 years, we’ve supercharged

Innovation is for everyone

We work with a diverse mix of clients, from small startups with an idea, to industry titans on a mission to reimagine how they work.

Building organisations for tomorrow

We work hand-in-hand with our clients to solve, make and deliver new products, ideas and ways of working

Doing great work together

We work hand-in-hand with our clients to solve, make and deliver new products, ideas and ways of working

Novartis

Over the last three years, we have partnered with global pharmaceutical giant Novartis on their journey towards creating a more innovative mindset within their company, and are helping them create change across the organisation, from the People and Operations team, to Manufacturing, Ethics, and beyond.

River Island

We partnered with UK high street fashion brand River Island to experiment towards an elevated digital shopping experience. Our work has resulted in the development of a new digital hub and an enhanced e-commerce experience that has delivered a significant increase in revenue.

The British Red Cross

In support of their critical recruitment drive for the COVID-19 vaccination program, we helped the British Red Cross implement user-centric design thinking to craft a seamless volunteer sign-up journey and drive momentum and effectiveness.


Post Office

Having embarked on a very ambitious multi-year transformation to become profitable and commercially viable, the Post Office knew they had to catch-up fast. Our partnership helped them catapult their consumer experiences, including travel money and identity verification services, into a mobile-first world.



Visionable

We partnered with Visionable – a global healthcare telemedicine platform – to modernise and re-launch their end-to-end experience to meet the exacting needs of a complex matrix of globally located patients and health care professionals.

Mayku

After a successful Kickstarter campaign, Mayku were on a mission to become a household brand and make making accessible to consumers worldwide. We incrementally segmented and redesigned the end-to-end experience which resulted in radically increased sales.

“The culture activation team has been working with &us for 2 years. &us has been instrumental in building our team muscles around product development. We are much stronger in customer insight, have new muscles in assumption testing, and are working in a well-oiled rhythm that enables us to make epic products for associates.

In very challenging circumstances, we are a robust and resilient team that is able to jump over organisational barriers to really get stuff rolling. &us coaching has been instrumental in us getting there.”

“We partnered with &us to help re-stabilise our product design function and inject some much needed user-led thinking into our digital teams. &us acted quickly to overhaul our design practice, implement more effective cadence and behaviours, and get an internal user-testing programme up and running and feeding into our product enhancements. They brought a solid understanding of product, design and internal capability building.”

“We engaged &us at the start of our company formation. We had an existing, technologically advanced and heavily regulated product that was very complex, offering with hundreds of features not easily understood by our many customer types.

Despite no defined roadmap, &us got started in redesigning the full product stack. They quickly orientated themselves and became a true partner in providing market, design and product expertise. They successfully met our initial brief, but also created a financially sound product design and release strategy which would enable the product to be easily tailored and modified by our existing teams. Without their input, Visionable would not have been in such an accelerated position to define our 12-18 month roadmap, and the revenue aligned development steps and product variations required to meet the changing market demands.”

“We partnered with &us to help us implement a new way of discovering and delivering our Code of Ethics proposition. They’ve done a fantastic job at coaching us through this new Agile way of working and ensuring we’re continuously thinking about the end user and their needs through the work”

Fancy a chat?

Whether you have a project you’d like to discuss, you’re interested in joining our team, or you just want to say hello, we’d really love to hear from you.