Catapulting consumer experiences into a mobile-first world - &us | Innovation, Transformation, Strategy

Catapulting consumer experiences into a mobile-first world

PARTNERSHIP SUMMARY

The Post Office is a UK institution, providing a host of services to millions of people every day. Having embarked on a very ambitious multi-year transformation to become profitable and commercially viable they knew they had to catch-up fast. At the heart of this was a programme of work to bring the brand into a mobile-first world, by reimagining its products and services.

Over 18 months we worked in partnership with their Digital Innovation team to lead and build out their product, design, QA and development capabilities - growing them from a team of 4 to a fully operational digital function of over 40 people.

Through this process we discovered, designed and delivered numerous live and conceptual consumer experiences.

A making
mindset

Shifting employees' mindsets,
freeing them to make more
and manage less.

Working
with agility

Injecting the right level of agility
and customer-led thinking at the
right pace to improve productivity.

Creating
solutions

Ideating and developing new
products and services to move
the business forward.

Digital Innovation Function

Building and Up-Skilling a Team of Digital Experts

Over the course of 18 months we helped the Post Office build a new digital and innovation team of 25+ design and product experts able to discover and delivery new digital products for their consumers.

Financial Services Team

Creating a Brand New
Youth Banking
Proposition

Over a 6 week discovery we went from initial idea to MVP, creating a new brand identity, building a working prototype and validating the core experience with real users.

Identity Services Team

Designing a Digital
Identity Service

Over a 3 month period we led the research, design and build of a brand new digital identity service, this was their first live B2B MVP delivered internally.

Travel Money Team

Re-Imagining and
Modernising the Travel
Money App

With a diminishing user base the Post Office team partnered with &us to over haul the existing Travel Money App. Over just 3 months we improved and modernised the full app experience for iOS and Android, working hand in hand with the oversees development team through to delivery.

Postal Product Team

Utilizing AR Technology to Improve Consumer Experience

As part of a 12 week discovery the Post Office partnered with us to design and build a proof of concept iOS app which was used to demo the proposition idea to senior stakeholders within the business.

Whether you have a project you’d like to discuss, you’re interested in joining our team, or you just have a burning question, we’d really love to hear from you.

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