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Lucy Hackshaw

Transformation Director

What do you do at &us?

I work with clients to understand their challenges, spot opportunities for innovation, develop ideas and direct teams through agile sprints to test them quickly and get customer feedback early.

What do you care about most in your work?

 love how our work solves business problems and transforms cultures as we go by coaching people to upskill in agile ways of working – it’s hard but so rewarding.

What did you do prior to &us?

I worked as a freelance innovation consultant and business / leadership coach, have mentored and lectured on design management and innovation at CSM London, and previous to that I set up and ran a retail design consultancy specialising in the design and delivery of retail store windows, installations and brand activations for brands including Nike, Jimmy Choo and Selfridges both in the UK and internationally.

What you might not know about me…

I was invited to an event at Buckingham Palace once. It was a surreal experience!

Talk to me about…

My strengths live at the intersection of discovery and strategic design – upfront in a project or programme or work – where we gather data on the business problem and customer needs to identify opportunities and design experiments to test.