Lisa Tilley, Coaching Lead


We caught up with our Coaching Lead, Lisa Tilley. A self-confessed country bumpkin, she recently returned from a decade Down Under, where she’s spent her career working with multinational businesses as they navigate change and tackle innovation, plus developed an internal behavioural change program focussed on Diversity and Inclusion, which won the Australian Financial Review’s Innovation Award.

‍Find out more about what she thinks the year ahead holds, and what random stuff she keeps on her desk.

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What’s your work background? 

A myriad of things, from teaching, sales, culture transformation, innovation (building products and services), coaching, mentoring and leadership. 

Why did you choose to come and work at &us? 

I wanted to be part of a growth company, and a company that fosters good support and energy. It was also important I joined somewhere that embraced creative misfits and where I could apply my coaching, innovation and leadership skills into projects that are experience-led and help people to develop and grow their knowledge to help them be more adaptable in the ambiguous world we live in. 

There weren’t many other companies in the UK that do what &us offer. I was able to apply the skills and things I enjoy doing most to a role at &us. That is leading teams through transformation, using design thinking, agility, coaching and innovation principles, whilst creating products and services that make a difference, fundamentally transforming cultures and mindsets along the way. 

What does your morning routine look like? 

Check out the news and the markets/light reading, breakfast, then out for a walk and listen to a podcast.

What does an average working day have in store for you? 

No day is the same – A variety of things from coaching teams, to developing proposals, to supporting people in their growth.

What’s the best thing about your job?  

I enjoy being part of peoples growth journey, I get to coach and mentor people whilst solving problems and co-creating products/services that make a difference to people. 

How has your workday changed in the last year: What new things will you be keeping? And what can’t you wait to go back to? 

There’s been some instability in my personal life over the past year or so and having flexible working has really helped me to maintain delivering great client work from different places. Freedom is important to me so the flexibility &us give it great for this. 

I would love to go back to meeting and doing work with clients in person, I feel some of the magic is lost through constant online communication and not meeting people in person.

Predictions for the next year? What will clients want most of in the next 12-24 months? 

The pandemic has accelerated transformation that had long been stifled in businesses (through internal policies, processes, and outdated mindsets and behaviours), which has been hugely beneficial for many businesses, what this means though is that all businesses will be looking at the areas that ‘trip them up’ and the areas they can ‘do it themselves’ because now people’s expectations of what can be done will be very different – I expect companies will focus on reducing barriers to innovation more broadly. 

All this change has also taken a toll on the people – I expect businesses will have to manage burnout, fatigue and create new experiences/rituals at work that connect them in a meaningful way. During the past 1-2 years people (employees and customers) are likely to have reassessed their priorities and this will affect the way they behave. For employees it affects the way in which they approach and deliver work, I believe companies will need a greater focus on intentional adaptability.

What is the most random thing on your desk? 

A Wizard Lego man.

Who was your last email from? 

Rightmove – I’m on the hunt for a home – it’s taking a while!  Also, it never ceases to amaze me how the property market needs a revamp in their customer experience! 

What is the best piece of advice you have received? 

Not advice but a saying I enjoy is “Everyone you know, knows something you don’t (Bill Nye)” – Because I find when we approach people with no judgement, kindness and a curious mind, it creates an open safe space for learning and collaboration.

Advice would be – Just be yourself, because there is no other you in this world and have the courage to be disliked. 

I like this because we all have flaws, but we all have magic inside us too. Not everyone will like this or like us, but there are also plenty of others that will learn from us, excite us and enjoy the people we are. You do you.

What did you want to be when you ‘grew up’? 

A primary school teacher.

How do you relax outside of work? 

I’m an outdoor kinda person – so I hike, paddleboard, cycle, surf – any new adventures involving free air really (I’m a country bumpkin at heart).

What would be your superpower if you had one? 

Wow so many – Jet speed motion, so I could go to many places and experience different cultures, meet new people without airfares, environmental impact and costs!

How about you &us? visit our careers hub.