Felicity Walsh, Product Strategist


On our strategy team, Felicity is one of the many new hires &us made over the pandemic, and she’s fast proved what a good move that was. Whip-smart, super capable and a joy to work with, she’s jumped right into projects with our clients and demonstrated what an asset she is. We wanted to get inside her rather impressive head and find out more.

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What’s your work background?

I graduated with a degree in Psychology and Business in 2017… not really knowing what I wanted to do, I launched into a role in Ad Tech. I learnt a very small amount of code and a lot about working with clients but nothing felt exciting or challenging. I felt far away from the product itself – like the fun was happening somewhere else and I was on the sidelines. I craved being at the heart of the work. Since then, I’ve worked for an early-stage startup where I learnt more about product teams, user research and all the fun stuff before applying to my first product strategy role back in 2019. 

Why did you choose to come and work at &us?

I found &us mid pandemic and jumped on board as a freelancer to help with our research into Fear – a deep dive into the psychological impacts that feeling fear at work has on performance, collaboration etc. – it was an area that felt relatable, rich and increasingly important. Despite working from home it was obvious to me that I was (virtually) surrounded by super smart, super kind and super like-minded people. I became a perm member of the team in January and it’s been a blast. 

What does your morning routine look like?  

It varies now that I’m trying to get to the office a few times a week. When I’m WFH I get straight out for a walk/run/gym class and then back home to jump into standup, normally with a bowl of porridge and a vat of tea by my side. The days I head to our co-working space it’s back to the old school commute from the depths of South East London… but I do get to walk through London Fields which is a real treat. 

What does an average working day have in store for you?

It’s typically a lot of Zoom. I’m currently working across two projects which means that my days are pretty back to back with meetings; collaborating with my teams, creating sessions to run with our clients, planning the flow of projects and building killer narratives that showcase our work. 

What’s the best thing about your job?  

Working in powerful teams. When we’re in the thick of projects it’s great to be challenged and inspired each day by the people I work with. We spend a hideous amount of time on Zoom together and there’s sometimes highs and lows but there really is no better feeling than when we conquer a challenge with our clients or nail a big presentation and it’s a true team effort. 

How has your workday changed in the last year: What new things will you be keeping? And what can’t you wait to go back to?

I love having a little more time to myself in the mornings and being able to enjoy my local area. The weekends are normally rushy-aroundy so it’s really nice to just enjoy what’s close by – lots of nice green space, running routes, good cafes, restaurants etc. It’s also been great spending time with friends who are close by in the working day, popping out for coffees and a leg stretch together and making sure neither of us chat about work.

I can’t wait to go back to IRL meetings and workshops. Zoom is great but I’m sick of staring at my face all day. 

Predictions for the next year? What will clients want most of in the next 12-24 months?

Over the next year or two, we’ll still be feeling the shockwaves from the pandemic. I would guess that having braved the storm, businesses will need to recalibrate and figure out new key opportunity areas and adjust their internal ways of working for the hybrid world. 

What is the most random thing on your desk? 

Boringly, I have nothing on my desk apart from my laptop and monitor. I live in a house with two pals so we’re all working in our bedrooms. I wasn’t a fan of my laptop being the first thing I saw every day so I’ve got sucked into the ritual of clearing the decks and carrying all work-related kit into the spare room each day. 

Who was your last email from?   

The Fisheries – our wonderful co-working space which is my new favourite place to hang out. 

What is the best piece of advice you have received?  

Control the controllable. Particularly in the last 18 months, I’ve learnt to not stress about external goings-on and focus on the things that are within reach to change or improve the day to day – a FaceTime or folding of some laundry can go a long way. 

What did you want to be when you ‘grew up’?

I went through a phase at school of wanting to be a nurse or a midwife… safe to say that dream did not play out. 

How do you relax outside of work?

I exercise a lot and I spend as much time as possible outside and with pals or my family. 

What would be your superpower if you had one?

Some kind of super sprinting.

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